Vetter Senior Living

Vetter Health Services, a premier provider of senior living and with a 50 year legacy, is seeking an IT Support Specialist to join our team. As a leader in senior care, we are committed to providing dignity and exceptional and compassionate care in a safe, comfortable, and home-like environment. We are seeking a dedicated IT Support Specialist to join our team to ensure our users experience the best in IT support.

About Us

Recognized as a Great Places to Work, we offer an innovative, quality-driven environment where Team Members have the opportunity to grow professionally while making a positive impact on senior care. Our mission of "Dignity in Life" sets us apart as a leader in senior care services.

Position Summary

The IT Support Specialist will play a crucial role in providing Level 1 technical support to all users, ensuring smooth day-to-day IT operations, and managing user accounts across our domain and electronic medical record (EMR) systems. This individual will ensure high-quality standards in IT support and customer satisfaction, contributing to a positive and efficient work environment for our team members.

Key Responsibilities include:

• Serve as the first point of contact for all Level 1 IT support requests via phone, email, or in person.
• Troubleshoot and resolve basic hardware, software, and connectivity issues for end users.
• Create, modify, and deactivate user accounts in Entra ID and EMR systems.
• Manage user access permissions and security settings in accordance with organizational policies.
• Provide clear, courteous, and timely support to all users, ensuring a positive IT experience.
• Educate users on basic IT practices and tools to promote self-service and efficiency.
• Maintain accurate records of user access and system changes.
• Assist with password resets, multi-factor authentication, and access troubleshooting.
• Escalate complex issues to higher-level IT team members as needed while maintaining ownership of the user experience.
• Collaborate with IT leadership to implement best practices for account security and data protection.

Qualified candidates will have:

• 1–2 years of experience in IT support, help desk, or a related technical experience.
• Experience with Windows OS and Office 365.
• Familiarity with Entra ID, and EMR systems is a plus.
• Strong problem-solving skills and the ability to work independently or as part of a team.
• Excellent communication skills, both written and verbal.
• A customer-first mindset with a commitment to service excellence.

Why Join Our Team?

• Be part of an innovative and supportive team where culture matters!
• Work in a dynamic, quality and culture-driven environment with opportunities for growth and professional development.
• Excellent benefits.
• A recognized Great Place to Work nationally.

If you are an experienced IT professional and you are ready to contribute to the success of a leading healthcare provider, we invite you to apply today.

Equal Opportunity Employer (EOE)